To our Valued Clients,
Keeping you and our colleagues safe is a top priority. Steve’s Appliance Repair, Sales and Service, recognizes the important role our employees play in providing services to our clients. The health and well-being of you and our technicians are always a priority. As the ever fluid coronavirus (COVID-19) situation changes daily, I want to assure you that we are taking precautions to protect you and our employees.
Steve's Appliance Repair Sales & Service is doing our part to help in shrinking the curve. We are considered an essential business, and we really do want to assist our customers during this time; so, we are implementing steps to keep you and our employees healthy, while keeping your appliances up and running properly. Below are some of the steps we are taking:
We will shorten our hours to 10-3 in order to do our part in the social contact effort. This could, unfortunately, make your waiting time a little bit longer; we thank you for your patience and will do our best to schedule as quickly as possible.
We are contacting all our clients the day of the appointments prior to the visit to conduct some prescreening questions.
Techs will adhere to CDC guidelines while in your home and do our very best to be sure everything we touch is disinfected before we leave your home. No tech will be working that presents as ill. We are asking the techs and customers to try their best to stay apart as best they can while servicing your equipment.
We are offering curb-side service for our parts customers.
While we understand some of these steps may be an inconvenience, we assure you, we will take every action possible to bring things back to normal as soon as possible.
As a small family business, we are in constant communication about the information coming out from the Centers for Disease Control and Prevention (CDC), as well as local governments. We’ve developed preventative measures to maintain a clean, healthy environment in our store and your home. We have stressed that each tech should stay at home if they are not feeling well.
We intend to continue to run our service calls as scheduled. However, if you should have any concerns regarding your scheduled service, please do not hesitate to contact us at the office and we can reschedule your service at your convenience; we are here to support you.
Also, we have instructed the techs to have as minimal contact with the customers as possible, so please understand they are not being rude, they are just taking your health and safety to heart. They have been instructed to not shake hands and to abide by the CDC recommendations as much as possible, while still giving our customers the excellent service they have come to expect and deserve.
I want to thank you for your understanding and support during this challenging time. I assure you that we will make every effort in continuing to support our customers, our employees, and our communities. If you should have any questions, or concerns, please do not hesitate to contact me. We thank you for your patience during this time.
Join us in prayer to ask for God's healing on our nation. God Bless you and yours,
Mary Ellen Waltz